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CUSTOMER SUPPORT POLICY
Pulse Power Hub – Android & iOS
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At Pulse Power Hub, we are committed to providing the best support services for all Android & iOS app users.
This policy outlines how you can reach our team and the scope of assistance available.

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1. Support Hours
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– Monday – Friday: 09.00 – 18.00 WIB
– Saturday: 09.00 – 14.00 WIB
– Sunday & public holidays: Closed

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2. Support Channels
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You can contact us via:
– Email: support@pulsepowerhub.id

– Contact Form on Website: https://pulsepowerhub.id/support
– Help Center inside the app

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3. Types of Support Services
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We provide assistance with:
1. Technical issues (login, update, errors).
2. Membership, class, and program inquiries.
3. Payment & billing information.
4. Bug reports or technical problems.
5. User feedback & suggestions.

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4. Response Time
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– Email & form: Within 1 business day.
– Bug reports: Action taken within 3 business days.

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5. Support Limitations
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1. We are not responsible for issues caused by user devices (e.g., damaged phones, incompatible OS).
2. Support does not include modifications to the app outside the official version.
3. Health or fitness consultation is only provided by official coaches, not support staff.

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6. Changes to Support Policy
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We may update this policy anytime. The latest version will be available on our app/website.

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7. Contact
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Pulse Power Hub
Email: support@pulsepowerhub.id